![]() ![]() Unplug the network router's power cord and wait 30 seconds.IMPORTANT: If the Dashboard is not accessible and the device has already been reset, there are a few additional steps to try: The My Cloud PR4100 device Dashboard will be displayed.The web interface just tells me to install a drive and hit continue. It is now saying drive failed in bay 1,2,3,4 on the LCD in the front and the web interface is saying no drives installed. If this information is not available, the device needs to be reset in order to log in to the Dashboard. I accidentally hit the power switch on my power strip while the PR4100 was running. If the device was set up using /setup, please enter the device Username and Password created during the setup process. Enter the Password (No password by default).The Dashboard Login screen will be displayed.If the name (or IP Address) of the device is unknown or the Dashboard is not accessible, the My Cloud PR4100 device can be reset by following the instructions in Answer ID 27402: How to Reset a My Cloud Device. IMPORTANT: If the My Cloud PR4100 device name was changed, please use that name instead of 'WDM圜loud'. Enter either the name (or IP Address) of the My Cloud PR4100 device into the URL field of the web browser. ![]()
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